--- title: "Delivery to Your Country: Where We Deliver, Times and Duties" url: "https://orientalsofa.com/delivery/" lang: "en" dir: "ltr" date_published: "2024-04-01T00:00:00+00:00" date_modified: "2026-10-13T00:00:00+00:00" author: "Oriental Sofa" --- # Delivery: where we deliver and how your majlis travels Home orders of majlis and floor sofa sets travel with a courier, the cushions pressed into vacuum-sealed bags and boxed, with a separate tracking number on every box. Transit is counted from the day of dispatch rather than the order date, and your quote states the delivery terms for your country, and how import charges are handled, before you pay. ## Questions buyers ask ### Can you deliver a majlis to me if I don't live in the US? Tell us your country in the quote form and we'll confirm delivery. The address doesn't have to be your own home: a relative's or friend's address in a country we serve works the same way, which helps families furnishing a home abroad. ### Do I have to collect my order from a port, an airport or a customs depot? Courier orders involve no port or airport visit: a carrier such as UPS, FedEx or DHL brings the boxes to the delivery address on your order. Tracking numbers arrive by email, so give a complete street address and a phone number you answer. ### Why does the courier need my phone number and email once the order is placed? International couriers use the recipient's phone number and email to clear customs, send tracking updates and arrange the delivery, and large parcels can sit at a depot when the driver can't reach anyone. Give a number with its country code that you actually answer, plus an email you check often. The team uses these details only to arrange this delivery. ### I paid days ago and still have no tracking number. Is my order going ahead? A paid order without tracking is normally still being made or packed, because tracking numbers only exist once the boxes are handed to the courier. Look for the confirmation email that follows payment, including in your spam folder. Then send us your order details, and the team tells you which stage the order has reached and can share progress photos. ## Which countries can a majlis be delivered to? Tell us your country in the quote form and we'll confirm delivery. The country directory on this page groups those markets by region, and many countries have their own page with notes on local homes and room sizes. ## How is a majlis packed for the journey to your address? Foam cushions are machine-pressed, rolled and vacuum-sealed, then boxed, so a full set travels as a handful of parcels rather than one crate. Once a bag is opened, the cushion expands to full size and cannot go back into its bag, so unpack in the room where the seating will stay. An L-shaped set usually fills two or three boxes, and larger layouts four, five or more. Rugs, tables and other add-ons can travel in parcels of their own. Every shipment also carries a commercial invoice listing the goods, their value, weight and materials, which customs uses to clear the parcels. ## Which couriers carry the boxes, and how do you follow them? UPS or FedEx carry most orders, with DHL on some routes, and we pick the carrier that serves your address best. Each box gets its own tracking number, emailed as soon as the order ships, and boxes from one order can travel with different carriers. Someone needs to be there to receive the parcels. After a missed attempt, use the tracking number to rebook with the courier or to collect from its local depot quickly, because a parcel left unclaimed goes back to the sender. The delivery address does not have to match your billing address. Changing it is simple while the boxes are still at the workshop; after dispatch, changes go through the courier. ## How long is the journey, and what does delivery cost? Transit begins once the boxes are handed over to the courier, after any production time for made-to-order pieces. Our page on [how a custom order runs from measurements to delivery](https://orientalsofa.com/how-we-work/) shows where production sits in that sequence. Delivery to the US and Canada is by tracked express courier — ask us for the current transit estimate. UK delivery is by tracked express courier — ask us for the current transit estimate. Delivery across Europe is by tracked express courier — ask us for the current estimate for your country. Delivery to the Gulf is by tracked express courier — ask us for the current estimate for your country. Delivery to Australia and New Zealand is by tracked express courier — ask us for the current estimate. Ask us for the delivery estimate to your country. Wooden pieces travel in larger packaging and take longer than foam sets — ask us for the current estimate. Delivery costs depend on your country and order size — your quote shows them before you pay. Ask us about freight options for large and commercial orders. Delivery costs depend on your country and order size — your quote shows them before you pay. ## Will you owe import duty or VAT when the boxes arrive? Import duty and VAT are set by the customs authority of the country receiving the set, not by us. Your quote states how they are handled for your country before you pay, and the notes below summarize each market. Import duties for US deliveries are set by US Customs — ask us how they apply to your order before you pay. Import taxes for Canadian deliveries are set by Canadian customs — ask us how they apply to your order. UK import VAT applies to furniture shipped from abroad — ask us how it's handled for your order before you pay. Import VAT applies to furniture shipped into the EU — ask us how it's handled for your order before you pay. Import taxes depend on your country's rules — ask us how they apply to your order before you pay. If customs or the courier asks for the material composition or proof of payment, forward the request to us, and we send the commercial invoice, a payment confirmation and a materials list for your order. Before paying any charge a courier requests, check that it quotes the tracking number we gave you. ## How do wooden pieces and large commercial orders travel? Wooden benches and wooden-frame pieces are packed far more heavily than foam cushions so the frames arrive intact, which makes their parcels larger and slower to move. Wooden pieces travel in larger packaging and take longer than foam sets — ask us for the current estimate. Ask us about freight options for large and commercial orders. Project orders are planned differently from a single room, as our [commercial seating projects](https://orientalsofa.com/for-business/) page explains. ## What if a box arrives damaged, late or missing? A large set can be split across several deliveries, so look up each tracking number before treating a piece as lost. If anything arrives damaged or missing, message us with photos as soon as you can and we'll put it right. If tracking shows a parcel held at customs, contact the courier with the tracking number, and we send customs any invoice it asks for. ## Frequently asked questions ### How long does delivery take once the boxes have been dispatched? Transit is measured from courier pickup, not from your order date. Delivery to the US and Canada is by tracked express courier — ask us for the current transit estimate. Every other region has its own line in the delivery table on this page, and made-to-order pieces add their production time before dispatch. ### How is a majlis shipped, and when does transit begin? Once a home order is finished and packed, a courier such as UPS, FedEx or DHL handles its delivery. The delivery table on this page gives the transit time for each region. Production comes first. Production time depends on your layout and the season — ask us for the current schedule. ### Will I pay customs duty or import tax on my set? Import terms depend on the country receiving the set and are stated in your quote before you pay. Your quote states how duty and import VAT are handled for your country before you pay. Each parcel carries a commercial invoice, and if customs asks for more paperwork, we supply it. ### Which destination details should I confirm before dispatch? Check the complete delivery address and the contact details entered for the order before the boxes are dispatched. Keep that destination attached to the written specification, and raise any correction with the team before courier handling begins. ## Related pages - [Payment: how paying for a majlis works](https://orientalsofa.com/payment/) - [Arabic Majlises In Canada](https://orientalsofa.com/arabic-majlises-in-canada/) - [Yemeni and Arabic Majlis for American Homes, Cut to Your Walls](https://orientalsofa.com/yemeni-majlises-for-usa/) - [Arabic Sofas In Qatar](https://orientalsofa.com/arabic-sofas-in-qatar/) - [Arabic Sofas in the UAE: Majlis Seating Sized for Flats and Villas](https://orientalsofa.com/arabic-sofas-in-uae/) - [Arabic Sofa and Majlis Seating for UK Homes](https://orientalsofa.com/arabic-sofa-in-united-kingdom/) - [Arabic Sofas In Mexico](https://orientalsofa.com/arabic-sofas-in-mexico/) - [Arabic Sofas In New Zealand](https://orientalsofa.com/arabic-sofas-in-new-zealand/) - [About Oriental Sofa, the Istanbul Atelier Behind Our Majlis Sets](https://orientalsofa.com/about/)