Questions buyers ask
How do I pay for a custom majlis, and where do my card details go?
Payment goes through a secure link that the team sends once your quote is agreed. Card details are typed only on the payment provider's secure page, so the team never sees your full card number and doesn't store it; at most the last 4 digits appear on the order. After payment, an order confirmation arrives by email, and a tracking number follows when the set ships.
From the atelier
Sending a large sum overseas for a custom majlis feels risky. What protects me?
Several checkpoints stand between your money and a finished set. The payment schedule is written on your quote, you sign off a layout plan before production starts, and photos and footage of the finished set reach you before anything is packed.
From the atelier
How can I be sure I'm paying your company, and what proves that I paid?
Pay only through the link our team sends in the same thread where you received your quote, and check that its description matches what you agreed. Each payment produces an order confirmation email; send the team a screenshot of it, and the payment is matched to your order. Treat any request for card numbers, security codes or one-time passcodes as a warning sign, and contact us through the details on this site before doing anything.
From the atelier
Can you prepare a proforma invoice or itemized quote for our approval before we pay?
An itemized quote can be prepared before payment, listing every piece (seat cushions, backrests, armrests and extras) with its dimensions and thickness, plus the fabric, the color and the delivery terms. Companies, nonprofits and committees use it for internal sign-off, and it can be revised until every detail is right. Ask the team which documents it can prepare for your organization before you pay.
From the atelier
Which ways to pay are open to you, and where is the card entered?
Payment is made through a secure payment link once you approve your quote — ask us which methods are available in your country.
Card details go only into the payment provider's secure page, never into a chat window or an email. The team sees no more than the last 4 digits of the card, enough to match a payment to your order.
If a card is declined, the usual cause is the issuing bank holding an unfamiliar international charge. A call to the bank, a second card or a fresh link from the team for the same order normally solves it, and production or dispatch is scheduled once the payment is confirmed.
How does paying for a custom majlis fit around your two approvals?
- Agree the model, wall lengths, seat height, fabric and any extras with the team.
- Sign off the layout plan that shows every piece with its size.
- Receive a personal order link whose description repeats those details; that description becomes the production sheet.
- Compare the description with your quote; if a detail is off, the team issues a new link before you pay.
- Pay the first stage through the link, and production and its timeline are confirmed once the payment arrives.
- Approve the finished pieces on photos and video while they are still at the workshop; any remaining stage is then paid through a secure link before shipping.
Custom orders are paid in stages through a secure payment link — your quote sets out the schedule.
The full ordering sequence for a custom majlis puts each approval in context, from the first measurement onward.
How are ready-made sets and later extras paid?
Standard sets are paid through a secure payment link before dispatch — ask us for details.
Extras agreed after an order, such as another armrest or a matching rug, get a secure payment link of their own and are added to the original order. A link that has expired is simply reissued.
Delivery charges and import taxes are a separate subject, covered on our page about delivery and import duties by country.
How can you tell a payment request really comes from us?
We never ask for card numbers, security codes or one-time passcodes by chat, email or phone.
A few habits keep a payment safe from start to finish:
- Read the link's description first: the model, measurements, seat height and fabric code should match your quote exactly.
- Never type card details into a chat window, an email reply or a form someone forwards to you.
- Delivery notices come from the courier and quote the tracking number we give you; if a message looks unfamiliar, enter that number on the courier's own website instead of clicking.
- When anything feels wrong, stop and contact us through the details on this site before paying.
Can you change or cancel an order after paying?
Need to change or cancel an order? Message us as soon as possible — what's possible depends on whether production has started.
Because the description on your order link is the sheet the workshop cuts and sews from, a careful read before you pay saves most later changes.
Where are the current payment terms summarized?
The card below gathers the methods, the schedules for custom and ready-made orders, and the card security rule in one place.
- How you pay
- Payment is made through a secure payment link once you approve your quote — ask us which methods are available in your country.
- Custom orders
- Custom orders are paid in stages through a secure payment link — your quote sets out the schedule.
- Standard sets
- Standard sets are paid through a secure payment link before dispatch — ask us for details.
- Paying over time
- Ask us whether pay-over-time options are available in your country.
- Payment safety
- We never ask for card numbers, security codes or one-time passcodes by chat, email or phone.
Frequently asked questions
Do I pay the full amount upfront for a custom majlis, or in parts?
Custom orders are paid in stages through a secure payment link — your quote sets out the schedule. Ready-made sets work differently. Standard sets are paid through a secure payment link before dispatch — ask us for details. In both cases, production or packing starts once the payment due has arrived.
Can I pay by card, PayPal or bank transfer?
Payment is made through a secure payment link once you approve your quote — ask us which methods are available in your country. The secure page prepared for your order shows the total and the methods that work in your country before you confirm, and card payments keep your card issuer's dispute rights.
What should I check before opening the custom payment link?
Compare the model, component sizes and fabric reference on the written quote with the approved drawing. Custom orders are paid in stages through a secure payment link — your quote sets out the schedule. If the specification differs, ask the team to correct it before confirming the order.