Questions buyers ask
I lost our chat history. Can you resend the quote and photos you sent me?
A quote and the photos that went with it can be sent again. Write to the team on the same channel you used before, so the earlier thread is easy to find, and say which version you mean if several layouts or seat heights were discussed. To keep a copy safe, ask for the final quote by email as well.
From the atelier
Can you send me photos and videos of the wooden majlis models instead of website links?
Photos and short videos can be sent straight into the chat, so there is no need to open links. Name the style you have in mind, for example a wooden-frame majlis or a low all-foam set, along with the colors you like, and the team picks matching pictures of finished sets in that style.
From the atelier
What should a first message to Oriental Sofa include?
Whichever channel you pick, the same short list turns a first message into a drawn layout. The design team works in Istanbul, at the atelier that makes the seating, so details sent up front save a round of questions across time zones.
- Your delivery country, which settles the delivery options and any import duties on your quote.
- The length of each wall that will hold seating, measured from corner to corner, in feet and inches or in centimeters.
- Doors, windows, radiators and any open side, marked on a quick sketch.
- A photo or short video of the room, taken from the doorway in daylight.
- The seat height you have in mind, from a low 4 in (10 cm) up to 16 in (40 cm).
- For a café, hall or event venue, the type of space and the number of seats you need.
The measuring guide with a printable worksheet walks through the walls one at a time.
Which channel suits which question?
| What you need | Best channel | Have ready |
|---|---|---|
| A quick question, or a style you saw somewhere | A short message on any channel shown on this page | The photo, or a screenshot of the design |
| A quote for your room | A written request with your measurements, on any channel shown on this page | Wall lengths, a sketch and room photos |
| Measuring together, or comparing fabrics on screen | A booked video call | A tape measure and your phone camera |
| A change to an order, or a payment question | The thread that holds your quote | Your quote, so details can be checked line by line |
Video calls are set up ahead of time: book a measuring call with the design team and choose a slot shown in your own time zone.
When does the team reply, and what time is it in Istanbul?
Message us and our team replies on business days.
Message us any time — we reply on business days.
Istanbul keeps the same clock all year, so the gap to your own city changes only when your clocks change:
| Where you are | Istanbul time compared with yours |
|---|---|
| US Eastern time | 7 hours ahead in US summer, 8 hours ahead in US winter |
| US Central time | 8 hours ahead in US summer, 9 hours ahead in US winter |
| US Pacific time | 10 hours ahead in US summer, 11 hours ahead in US winter |
| United Kingdom | 2 hours ahead in UK summer, 3 hours ahead in UK winter |
| Saudi Arabia, Qatar, Kuwait, Bahrain | The same time |
| United Arab Emirates, Oman | 1 hour behind |
How do you know a payment request really comes from us?
We never ask for card numbers, security codes or one-time passcodes by chat, email or phone.
Payment is requested only through a personal order link whose description matches what you agreed with the team, whether that is a custom layout, a standard set or an extra.
Extras added after an order get their own secure link, and an expired link is simply reissued, so a request to pay any other way is a reason to stop and check with the team first.
Can you visit the workshop or meet the team in person?
We don't have a showroom; ask us for a sample box or a video call.
A booked video call can show the fabrics, the foam and finished pieces from the workshop instead.
Ask us about fabric swatches and a foam sample before you order.
Frequently asked questions
I sent your quote form weeks ago and heard nothing back. Can you find the measurements I sent?
An unanswered quote request can still be traced, but the quickest route is to message the team on any channel shown on this page and resend your wall lengths with a room photo. That way the quote is not held up while the first request is found. Message us and our team replies on business days.
Can I speak with someone in Arabic about my majlis order, by chat or on a call?
If you write in Arabic, your own dialect is fine; add a photo and the measurements of each piece, since names for seat cushions and backrests differ between regions. Message us any time — we reply on business days.
Before I pay, how can I be sure I'm dealing with your official team and not a copycat store?
Check that the order link you received lists the model, measurements, seat height, colors and extras exactly as your quote does, and pay only through that link. If anything looks unusual, ask for a video call with the team before paying. An order number is issued as soon as the payment goes through.
Can someone from the team come to my home to measure the room?
Home visits and on-site measuring are not offered. Instead, you measure each wall from corner to corner, on your own or with the design team guiding you on a booked video call, and send the lengths with a room photo. Foam sets then arrive ready to use, with no fitting visit needed.